Refund policy

Bare Bones Beauty Refund and Return Policy

At Bare Bones Beauty, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a comprehensive refund and return policy to address your concerns.

1. 30-Day Money-Back Guarantee:

• You have 30 days from the date of purchase to return your item for a full refund.
• The product must be returned in its original packaging, unused, and in the same condition that you received it.

2. Return Process:

• Initiate a Return: Contact our customer service team at info@barebonesbeauty.com.au to initiate a return. Please provide your order number and reason for the return.
• Prepare Your Return: Pack the item securely in its original packaging, including all accessories, manuals, and any free gifts received.
• Shipping the Return: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Refund Details:

• Full Refund: Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Partial Refund: If the product is returned in a condition that is not suitable for resale (e.g., used or damaged), a partial refund may be issued, minus the original shipping cost.

4. Exceptions:

• Sale items are not eligible for a refund.
• Gift cards are non-returnable.

5. Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at info@barebonesbueaty.com.au

6. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@barebonesbeauty.com.au

7. Contact Information:

• For any questions or concerns regarding our refund and return policy, please reach out to us at info@barebonesbeauty.com.au

We value your business and are here to ensure a smooth and satisfactory return process. Thank you for choosing Bare Bones Beauty for your skincare needs.